Enter and view: Brocklehurst Nursing Home

Healthwatch Manchester undertook an Enter and View visit to Brocklehurst Nursing Home on 18 January 2023.  They wanted to understand care home residents’ experience of the home against agreed indicators of a good care home.

Management of the nursing home was visible and strong leadership was evident, although staff progression appeared to be an issue.

Staff have a well-developed skills base although there was indication that more staff were required and that administration requirements could be time consuming. It was clear that residents’ needs were understood regarding all aspects of care but that the consistency of care could require some improvement such as during the night shift.

A dedicated activities coordinator was in post and present during the visit clearly evidencing activities and stimulation for residents. Although no mealtimes were displayed the kitchen staff were on-site and robust communication regarding meal times and menus was in place.

GPs and opticians were reported providing regular visits although dentists were not available for on-site care and this is an ongoing area of concern across the care sector.

The cultural, personal and lifestyle needs were not able to be established by interviewing residents although there appeared to be capacity for adjustment to accommodate residents’ needs.

Staff reported managers as approachable and feedback was heard and acted upon. The one resident interviewed reported a good relationship with staff in the nursing home.