Enter and view: Brighton Station Health Centre

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Summary of report content

Healthwatch Brighton and Hove conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch Brighton and Hove visited Brighton Station Health Centre, on 20/07/2016.

Two Authorised Volunteer Representatives for Healthwatch Brighton and Hove visited Brighton Station Health Centre on Monday 20th July. It was one of a programme of 15 visits to GP Practices which Healthwatch Brighton and Hove chose to undertake in 2015-2016. The visit focused on the part of the practice which takes on registered patients, and not the walk-in element of the service. We received 16 completed questionnaires in total, 10 through the visit itself and 6 through an online version of the survey.

The summary of findings included were in line with the themes of appointment/referrals, quality of service, environment, providing information and out of hours.

This report contains 7 recommendation which include issue around receiving test results and information providing to booking appointment systems.

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Public consultation and engagement
Caring, kindness, respect and dignity
Food, nutrition and catering
Other
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
Name of service provider
Brighton and Hove Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
16
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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