Enter and view: Bridge House Medical Centre
Download (PDF 384.43 KB)Summary of report content
Healthwatch Warwickshire did an announced Enter and View visit to Bridge House Medical Centre on 4th July 2016. The external building was in good condition and the internal décor was good. There was limited number of 1 hour pay and display spaces available directly outside the surgery.
The Healthwatch Enter and View team found the surgery met almost all their observation criteria. There was no internal lift in the surgery, so patients were seen downstairs if needed. The team didn’t observe a notice for a private room for the patients to use at reception for privacy. The surgery decided not to provide hand sanitisers, and the notice boards, although up to date, seemed cluttered.
The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Healthwatch spoke to 22 patients, 11 out of which found the surgery appointments booking system to be excellent. The opening hours were rated as very good. One person rated the cleanliness/hygiene as poor. The ratings for the GP, Nurse and reception staff was good. 1 respondent found the punctuality of the appointments to be poor, “Always late.”
The Healthwatch team provided the following recommendations:
- The surgery looks into the concerns raised by the patients in respect of the appointment booking system.
- Ensure that patients are better informed of opening hours and the extended hours that the surgery currently offer.
- Informing patients, on the day, of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception or the use of the electronic check-in to notify patients of current waiting times.
The surgery provided a detailed response to all the recommendations.