Enter and view: Brampton Lodge Care Centre
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As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes and care facilities in accordance with information received from the local public, service users, carers and monitoring authorities. Healthwatch Warrington published an intermediate care journeys summary report in October 2017. Included in the report’s recommendations was the proposed undertaking of Enter and View visits to both Padgate House and Brampton Lodge, in order to observe service delivery and talk to patients, carers and staff to gain further insights and make recommendations for service improvement. It is important to note that although the team may identify specific areas of focus ahead of the visit (based on intelligence received); they also take into consideration a provider’s stated values when making observations at the home.
The key findings from the visit, including the recommendations:
TV Remotes: TV remotes were not available in every bedroom, which meant that service users with limited mobility were not able to use their TVs without calling for assistance. As service users spend considerable time in their rooms, and given the impact this may have on staff capacity, it would be a good idea to make sure that enough TV remotes are available, moving forward (service users are given the choice, and use may be variable).
Encourage Service Users to Make use of Communal Spaces: This would help to improve the atmosphere in the home and could also impact positively on the wellbeing of service users. However, the visiting team appreciate that this will be made easier once service users had been in the facility for a longer period (as it takes time to encourage this to happen).
Staffing levels and Staff Development: Although some staffing issues were identified (particularly in relation to catering and night shift staff), Brampton Lodge is taking positive steps to improve staff conditions, training and attract new recruits. This good practice should be encouraged and this will hopefully contribute to further progress being made on these issues.