Enter and view: Bradbury Home

Healthwatch Southend visit to Bradbury Home was conducted as part of a series of pre-arranged visits to residential care homes across the Southend borough.

Healthwatch Southend visit to Bradbury Home was conducted as part of a series of pre-arranged visits to residential care homes across Southend.

While visiting Healthwatch Southend heard that Bradbury Home has excellent responsive staff but although the residents knew who the Manager was the general feeling was they did not see enough of her. Healthwatch Southend heard that staff skills were good but we also heard some minor concerns about lack of staff. Healthwatch Southend understand that Bradbury Home has a very varied and full activities programme which was evidenced by photos and was praised very highly by some residents and seems responsive to their needs. Healthwatch Southend were not clear the extent to which the home tailors activities to residents’ specific interests and would like to see more feedback routes for residents to give their opinions about activities, such as surveys, committees, 1:1s etc. Healthwatch Southend heard excellent feedback regarding the quality and variety of food available at mealtimes and were shown examples of menus. We were also given examples of how specific dietary requirements are met. Healthwatch Southend heard that residents have regular access to healthcareprofessionals such as GPs and dentists. Healthwatch Southend saw that it was not standard practice for staff to wear identifying name badges and residents, especially those with dementia, had difficulty in identifying and naming staff.