Enter and view: Bourke Gardens - provider response

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Summary of report content

This report details the response from the care provider to an enter and view visit to Bourke Gardens by Healthwatch Salford.  Bourke Gardens is a communal housing scheme that enable older people over 55, and others who require extra support, to continue to live independently with flexible support and the security of 24/7 emergency response and care from on-site staff.

The report sets out the provider’s response to each of Healthwatch Salford’s recommendations and demonstrates that they have acted on or are in the process of taking action on each one.  The recommendations covered the following areas:

  • Activities available
  • Communication and acting on feedback
  • Maintenance
  • Wellbeing
  • Food and mealtimes

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General details

Local Healthwatch
Healthwatch Salford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Name of service provider
ForViva

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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