Enter and view: Bosvena Health

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Summary of report content

Healthwatch Cornwall undertook an announced enter and view visit to Bosvena Health on 18 November 2024 in response to feedback they'd received about the service.  They heard from 11 people.

The report looks at:

  • An overview of services and practice observations
  • Feedback from patients
  • Feedback from staff

The report contains 6 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Parking and transport
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
11
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