Enter and view: Boots Pharmacy, Redruth

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Summary of report content

Healthwatch Cornwall undertook an enter and view visit to Boots pharmacy, Redruth, on 19 May 2025.  They spoke to 5 people.

The report looks at:

  • The environment, building and facilities
  • The staff team
  • Patient experiences
  • Pharmacy pressures
  • Prescription issues
  • Customer service
  • Feedback from the manager

The report contains a number of recommendations and a response from the provider

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
5
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