Enter and view: Bodriggy Surgery
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Healthwatch Cornwall undertook an enter and view visit to Bodriggy GP Surgery on 20 January 2026 to observe services, gather patient and staff feedback, and identify areas for improvement.
Overall, the surgery provides primary care services to approximately 12,500 patients and was previously rated “Good” by the Care Quality Commission. The visit involved discussions with staff and management, feedback from 14 patients, and direct observation of the facilities.
The physical environment was found to be clean, well-organised, and accessible, with clear signage, comfortable waiting areas, and supportive staff interactions observed throughout. Staff were seen communicating clearly with patients and maintaining a professional and welcoming atmosphere.
Patient feedback was highly positive overall, with all respondents reporting satisfaction with the care they received. Many patients valued the continuity of care from seeing the same GP, which improved trust and efficiency in consultations. Patients expressed mixed preferences for booking appointments: some found the online system easy and convenient, while others preferred telephone access but occasionally experienced delays. A small number of patients reported waiting longer than desired for routine appointments, though this was often linked to wanting to see a specific GP.
A few issues were highlighted, including occasional long telephone wait times, one instance of incorrect administrative information about referrals, and a report of difficulty obtaining medication from the independently run on-site pharmacy.
Staff feedback indicated a positive and supportive working environment with strong team commitment, although some concerns were raised about limited funding for certain initiatives such as social prescribing. Management described a GP-led triage system and emphasised the benefits of continuity of care, while noting challenges relating to increasing patient demand, limited physical capacity, and some patient confusion about the role of the on-site pharmacy.
Healthwatch Cornwall made several recommendations, including exploring additional funding for social prescribing, reviewing access to routine appointments, promoting the use of online booking (while supporting digitally excluded patients), improving communication with the on-site pharmacy, and ensuring accurate and consistent administrative information.
In response, the provider acknowledged these points and committed to ongoing improvements, including reviewing appointment systems, supporting patients to use digital booking tools, maintaining communication with the pharmacy, and ensuring information accuracy.