Enter and view: Bloxwich Medical Practice

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Summary of report content

Healthwatch Walsall undertook an announced enter and view visit to Bloxwich Medical Practice on 25 June 2024.  They spoke to 15 patients and 2 staff.

From the responses collected, patients seem to be very happy with the services they receive. Good access to appointments was highlighted consistently by patients and that GPs were very good. Spending time and showing an interest in their patients' needs. However, as with many services the availability earlier and later in the day for an appointment for early workers was raised by a couple of patients.

The report contains 5 recommendations about parking, appointment times, seating, the complaints policy and appointment availability.  It also contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
17
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