Enter and view: Birmingham City Hospital Discharge Lounge

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Summary of report content

Healthwatch Sandwell undertook an enter and view visit to Birmingham City Hospital Discharge Lounge on a number of dates between 29 May and 27 July 2024.  They spoke to 17 people.

The report looks at:

  • The internal environment
  • Care on the wards before arriving in the discharge lounge
  • The discharge process, including waiting times
  • Accessibility
  • Care on the discharge lounge
  • Choice and being listened to
  • Complaints
  • Staffing and feedback

The report contains two recommendations about communication and accessibility

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
17
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