Enter and view: Birmingham and Midlands Eye Centre outpatients clinic
Download (PDF 408.34 KB)Summary of report content
Healthwatch Sandwell undertook an Enter and View visit to the Outpatients’ clinics at Birmingham and Midland Eye Centre on 11 July 2023. They spoke to 18 patients and 3 staff.
The report looks at:
- The external environment, including signage and transport access
- The internal environment
- Patients’ experiences of waiting times for appointments, overall experience of the service; booking appointments; access, staff attitude, information, choice, being listened to and involved.
- Staff experiences, including training and meeting people’s communication needs
The report contains seven recommendations and a response from the provider.