Enter and view: Birchalls Health Centre
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Healthwatch Walsall undertook an announced enter and view visit to Birchills Health Centre on 7 and 9 July 2025. They spoke to 15 people
The premises appeared well maintained and clean. There is a small car park, but on-road parking is also available. Although Healthwatch were told that there is a hearing loop in place, there was no signage to indicate that it was available.
The most favoured way of communicating with the GP was by telephone. Most patients felt that getting an appointment was positive. However, one patient said it took a couple of weeks. Patients use various methods for booking appointments such as telephone, online and walk-in appointments. Some patients expressed the need for more evening appointments as they worked late.
Patients felt that they are listened to by doctors. Almost two thirds of patients had not heard of 'Extra GP Appointments' (an alternative GP access pathway).
There were many positives about the service raised. The majority of patients felt getting an appointment quickly is a big positive.
There were a few negatives raised. Some of those were around availability of early/late appointments for people that work.