Enter and View: Berwick House Rest Home
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Healthwatch Blackpool undertook an announced enter and view visit to Berwick House Rest Home on 3 December 2024. They engaged with 7 residents.
Overall, Healthwatch Blackpool had a positive experience visiting Berwick House Rest Home. The manager and the team were friendly and welcoming and residents were happy to talk to Healthwatch representatives. Feedback from residents and observations suggested that residents overall felt satisfied with the care received.
The main areas for improvements include implementing a smokers box and smoking signs in the outdoor area. Doors that lead into the garden with a slight drop to include clear signage stating “mind the step”. Some residents highlighted that they weren't aware of the regular resident meetings and to aid participation, improvements should be made to offer regular reminders.
To encourage resident participation in providing feedback, offering more options as well as anonymous feedback would be beneficial.
The flooring upstairs appeared to be dirty and the floorboards seemed uneven and bouncy, requiring attention for health and safety purposes. Finally, improving or silencing the alarm system throughout the home to ensure limited disturbance, as some residents highlighted the alarms to be loud and distressing.
Overall, Berwick House Rest Home can celebrate the many positives detailed throughout this report. Healthwatch Blackpool would like to thank staff and residents for accommodating our visit and for taking the time to talk with the team.