Enter and view: Berkeley Village and Cuerden Grange

This is an enter and view report by Healthwatch Lancashire.

The Enter and View representatives made an announced visit on Monday 4th September 2023 and received feedback from five service users and eleven staff members.

Healthwatch Lancashire obtained the views and experiences of service users, relatives, and staff. Conversations with each are adapted to capture individual experiences to help assess the quality of services.

Conversations with service users were structured around four themes (Environment, Care, Food and Activities). Conversations with staff included their experiences of staffing levels, support and training.

The team also recorded their own observations on the environment and staff-member interactions. To retain confidentiality and anonymity of respondents, names, pronouns and any identifiable details have been removed from quotes.

There are recommendations in this report.

• Look into updating the main garden area. E.g., tidy up of the flower beds, ensure paths are accessible.
• Review signage throughout the home. E.g., new signs on doors and incorporating standardised signage throughout.
• Ensure that decoration throughout is reviewed. E.g., change of carpets in some areas and include service user input.
• Improve signage outside of the home so it is clear visitors know where they need to report to.
• Ensure website content is updated to ensure correct details are provided to the public.

There are follow up actions in this report. They are detailed with the provider response at the end of the report.