Enter and view: Bennett House
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Healthwatch Telford and Wrekin undertook an enter and view visit of Bennett House, a privately owned residential care home in Telford, providing accommodation and care for up to 45 residents.
The visit is part of a Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings, and responding to evaluations of feedback received from community engagements. A previous visit on Bennett House had taken place in July 2015 and this visit was to follow up on recommendations made.
Observations of the enter and view representatives included:
- First impressions of the home were of a warm and friendly atmosphere. People were very welcoming.
- Staff clearly knew the residents well, were caring, and had a good relationship with them. Residents said staff were very good.
- Some areas of the home need repair and maintenance. This includes repairing broken or missing items and improving general décor.
The report includes updates on 7 previous recommendations, and makes six new recommendations:
1. Explore the options of an iPad for residents to use ‘Face Time/Skype’ to keep in touch with family.
2. Restart the residents and relative meetings, so more engagement with the home.
3. Undertake a maintenance programme within the home. The includes repairing damaged items, replacing missing items (e.g. toilet roll holder) and improve general décor.
4. Explore different options for volunteering opportunities and increasing club involvement activities with the home.
5. Engage with the Dementia café coordinator at Princess Royal Hospital, exploring about had monthly meeting in the activity room. Increase community involvement with the home.
6. To ensure ample supply of equipment to support activities within the home.
The report includes a comprehensive service provider response.