Enter and view: Belong Chester

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Summary of report content

Healthwatch Cheshire West undertook an announced enter and view visit to Belong Chester on 13 May 2024.   This is a purpose-built fully intergenerational care village with an onsite children's nursery.

The report covers:

  • Access to healthcare services
  • Privacy, dignity and respect
  • Interaction with staff
  • Connection with family and friends
  • Access to the wider local community
  • Everyday life at the care home, including activities
  • Communal areas and residents bedrooms
  • Outdoor areas
  • Food and drink
  • Care home best practice initiatives

The report includes four recommendations about activities and food and a response from the provider.

 

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Home care/domiciliary care including personal assistants and personal budgets
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