Enter and view: Belmont Castle Retirement. Bedhampton, Havant

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Summary of report content

Healthwatch Hampshire conducted an Enter and View on Belmont Castle, a privately owned residential care home in Bedhampton, Havant, catering for 36 older people at present, including people with dementia and physical disabilities, who do not require nursing care.

The visit was conducted on 21st July 2017.

It is a home with a 40 bed capacity. The visit was arranged as part of Healthwatch Hampshire's enter and view schedule.

Observation by the enter and view representatives reported that:

Belmont Castle achieved a very high Healthwatch observation rating meaning the home ‘Exceeds Expectations’ and that both the physical environment and the social environment are progressing to a very high position compared to many other care settings. The care home missed out on achieving the very highest rating of ‘Excellent’ by just one point!.

Healthwatch Hampshire made 11 recommendations in the report.

The service provider responded to the recommendations and agreed with all of them intimating changes will be made as recommended.

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General details

Local Healthwatch
Healthwatch Hampshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Health visitors including baby clinics
Inpatient care/General inpatients
Memory clinic
Community Mental Health Team (CMHT) and specialist MH services
Care home
District nurse and community nursing
Name of service provider
LRH-Homes

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Types of disabilities
Long term condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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