Enter and view: Beehive Dental Practice

Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of their intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited Beehive Dental Practice on 21/02/2017 at 11.30am.

The report highlights Beehive Dental Practice has many areas of good practice. These include: although the staff were in a building currently undergoing refurbishment, they created a friendly, welcoming and professional environment for patients; oral health is well promoted in the waiting area; genuine interest in hearing what patients think of the practice and what could be improved; information on the outside of the building is full and helpful; offering confidential interviews in a separate room; training all staff as first aiders.

They also found the following areas for improvement: Bearing in mind that the refurbishments are partly for the purpose of improving accessibility in the practice, accessibility should be a priority for improvement; provision for blue badge holders outside the practice; ensuring communication with patients meets all communication needs; the practice’s website’s display of information.

The report includes 7 recommendations which does not include a response from the provider.