Enter and view: Beech House

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Summary of report content

Healthwatch Wakefield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Wakefield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Wakefield visited Beech House on Friday 13 May 2016.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Due to the nature of the CAMHS provision, there were only a small number of people for the visiting team to talk to. Details of their responses to our questionnaire can be seen on page 6. While it is not possible to draw any broad conclusions from such small numbers, some comments reflected the issues we have been made aware of around waiting times, provision of information and communication. One person did report a fast response to their daughter’s need, and two of the young people rated the service highly (9 and 10 out of 10).

The report includes themes around waiting times, communication and provision for information.

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General details

Local Healthwatch
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Name of service provider
Wakefield CCG

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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