Enter and view: Beech Frailty Unit, King George Hospital

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Summary of report content

Healthwatch Redbridge undertook an unannounced enter and view visit to the Beech Frailty Unit at King George Hospital on 12 July 2024 after being contacted by relatives of patients on the unit raising concerns about the care provided.

The report looks at:

  • Patient experience of their stay, including admissions, discharge, staff, the ward environment, food, care, sleep, ward hygiene, patient safety, medication, staff, concerns and support needs
  • Relative or carer comments
  • Other observations made by Healthwatch Redbridge

The report contains six recommendations and a detailed response from the provider.

 

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General details

Local Healthwatch
Healthwatch Redbridge
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Medication, prescriptions and dispensing
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
Barking, Havering and Redbridge University NHS Trust

Details of people who shared their views

Number of people who shared their views
8
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