Enter and view: Beaumont Leys Health Centre
Download (PDF 502.44 KB)Summary of report content
Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Beaumont Leys Health Centre on 31 August 2023.
Key findings
- The practice has used a mobile unit that takes the practice to the patients, working alongside the Integrated Care Board (ICB).
- There are two reception desks, which can be confusing for visitors. There are small signs suspended from the ceiling used to direct patients to which reception desk to use when visiting the practice.
- Clinicians conduct weekly visits to two care homes and also have one sheltered living accommodation.
- Patients are signposted to the correct clinician based on the presenting illness and offered the choice of whether they see them face to face or via telephone consultation.
- The practice uses a 'cloud-based' telephone system.
- Appointments can be booked via telephone with a callback or online.
- The report contains four recommendations on seating, reducing number of do not attends, signage and recruitment to the PPG.