Enter and view: Baycroft Grays Farm Road Care Home

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Summary of report content

Healthwatch Bromley undertook an announced virtual Enter and View visit to Baycroft Grays Farm Road Care home on 23 September 2020 at the request of the local authority. They spoke to 27 staff, residents and relatives by video conference or telephone.

The report considers accessibility, the environment within the home, facilities, support for people with dementia, admission of new residents, care provision, feedback from residents, medical support and medication, dietary needs, fire safety, staff feedback on Covid-19 protocols, family and friends feedback on the service during Covid-19, activities and general feedback.

The report has 8 recommendations around entry to the home for visitors; residents leaving the home; access to the garden; breaks for staff; visiting residents; staff training and access to Wi-Fi.

The report contains a response from the provider outlining the changes they intended to make as a result of the visit.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
27
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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