Enter and view: Baxendale Care Home

Healthwatch Barnet conducted an announced Enter and View visit undertaken by Healthwatch Barnet’s E&V Volunteers, as part of a planned strategy to look at a range of care and nursing homes within the London Borough of Barnet to obtain a better idea of the quality of care provided.

Healthwatch Barnet visited Baxendale Care Home on 21st March 2018.

Healthwatch Barnet were very impressed by the calm, relaxed and unhurried atmosphere in the dining rooms. Healthwatch Barnet also liked the attractive decor and furniture, and the attractive outlook over the garden added to the enjoyment of the residents. The staff were professional and quietly efficient, giving help and encouragement where it was needed, and noting where help was required. Healthwatch Barnet felt that the kitchen staff worked hard to accommodate the differing requirements of the residents, although from residents’ comments it seemed that the taste of the food could be improved. They would also like the food to be presented hotter. Disintegrating napkins and bibs during the meal were a distraction and looked unsightly. Better quality napkins would last the whole mealtime. By and large the residents were happy with their mealtime experiences, although they had a few minor complaints and suggestions.

This report contains 7 recommendation in relation to theme around mealtimes and training.