Enter and view: Baschurch Care

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Shropshire visited Baschurch Care, on 16/02/2014.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include the visiting team witnessed staff and residents behaving respectfully and with care towards one another. There was a relaxed and homely atmosphere and residents showed pride in their home, possessions and lives. There is a wide and complex programme of activities for the residents - some undertaken by groups of residents, some individual activities and some activities with groups of non-residents. These activities appear to take full account of the preferences and capabilities of individuals. The home actively encouraged residents to be involved in setting meals and activities, working with residents both as a group and as individuals. Residents are encouraged to show their own personalities through their appearance and rooms. Communal areas are attractive and appear to be well-used by the residents. Many of the residents were able to communicate with the visit team independently and others were supported by the staff to do so. Staff demonstrated that they knew each individual resident and how to support them in communicating with the visit team. Support was given in an encouraging, positive and sometimes humorous way.

The recommendation within the report was there was a resident who at their previous home had gone about independently but had stopped since moving to Baschurch Care. They recommend that the home check that this isn’t a de-skilling of the individual, so they may continue to live as independently as possible.