Enter and view: Barons Pharmacy

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Summary of report content

Healthwatch Hammersmith and Fulham undertook an announced enter and view visit to Barons Pharmacy on 3 November 2023.  They spoke to 14 people.

The report looks at:

  • The internal and external environment, including facilities
  • Written information
  • Waiting times for dispensing and advice
  • Staffing and staff attitude
  • Staff views on Pharmacy First

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
14
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