Enter and view: Banbury Cross Health Centre
Download (PDF 403.3 KB)Summary of report content
Healthwatch Oxfordshire undertook an announced enter and view visit to Banbury Cross Health Centre on 11 May 2022 as part of a project on the health and social care experiences of people living in and around Banbury. They spoke to 16 people.
- The health centre is run by a dedicated administrative staff team whose aim is to deliver excellent patient focused care.
- Every patient Healthwatch spoke to felt listened to by the medical professional they consulted.
- The services offered by the practice are impacted by staff shortages due to the practice being unable to recruit, for example the practice is short of GP’s, Physiotherapists, Pharmacists and Mental Health Nurses, amongst others.
- Staff were accessible and friendly to patients and easy to talk to.
- Comments from patients about the environment and efficiency of the services, and the attitudes of staff were generally very positive. Improving communication with patients may help them to engage with the practice and enable them to give timely feedback.
- Patients felt frustrated by the waits on the telephone when calling for an appointment.
The report contains 11 recommendations and a response from the provider.