Enter and view: Avonhurst House

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Summary of report content

Healthwatch Brent conducted an announced Enter and View visit to Avonhurst House in October 2018. Avonhurst House is a general sheltered housing scheme in Brondesbury that supports older people to maintain their independence and encourage living as a community.

The report stated that the care planning process was efficient and caring. Some residents act as volunteers and help others when needed. There was excellent communication between staff and residents. The residents are close to various services, being located near local shops and transport services. They enjoy engaging in a variety of activities such as dominos, exercise, going out as a group. Regular monthly meetings take place, where residents are able to exchange their views with other residents and the Manager, providing an opportunity to tackle any problems or issues.

No recommendations were made to the home due to the positive findings.

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Name of service provider
Avonhurst House

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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