Enter and view: Autumn Gardens

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Summary of report content

Healthwatch Enfield undertook an announced enter and view visit to Autumn Gardens on 25 March 2024. During the visit they  engaged with 2 residents, 10 relatives, 5 staff members, the operations manager and home manager (19 people in total).

The report looks at what works well and what could be improved for each of the following issues:

  • Location and reception
  • Accessibility and safety
  • General environment
  • Personal and clinical care
  • Activities
  • Diet and nutrition
  • Feedback, complaints and visiting
  • Staffing and management

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
19
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