Enter and view: Auden House Care Home
Download (PDF 792.15 KB)Summary of report content
This is an Enter and View report by Healthwatch Tameside. Healthwatch representatives visited the Auden House care home to speak to residents about the care they receive.
Representatives considered Auden House to be a good place for residents to live. It presented
as warm, comfortable, and clean with caring and responsive staff.
There are recommendations in this report
1. Repairs required: Repairs were required to a handrail and stair gate. This was flagged up with the provider on the day.
2. Keep corridors / fire exits clear and clutter free: Move the clothes rail and dispose of walking sticks in the corridor of the fire exit. This was flagged up with the provider on the day.
3. Consider a suggestions and comments box: An annual satisfaction survey with residents, relatives and staff is undertaken however the home may wish to consider having a ‘suggestions and comments box’ in the reception area. This will help provide more regular, anonymous feedback.
4. Undertake a review of the home’s webpage: Prior to our visit we undertook a review of the website. The previous managers name was still showing in the contact page and the ‘upcoming events’ page was empty.
5. Communication with family/ friends/ carers: Care home to consider and explore options to keeping families updated with regular updates, for example more regular newsletters and encourage more family involvement in open days, events and outings.
6. Have an accessible complaints policy: Care home to publish their own complaints policy on the website and displayed in the home. We could not see the homes’ complaints policy on the notice boards or published on the website.
There are no follow up actions in this report. The provider has responded to the recommendations.