Enter and view: Ashworth Grange
Download (PDF 279.83 KB)Summary of report content
Healthwatch Kirklees gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kirklees to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Kirklees visited Ashworth Grange on Thursday 26th February.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The key findings indicated that following Healthwatch Kirklees’ visit they found that Ashworth Grange was a well maintained and clean home with many extra comforts. The residents appeared happy and content to be there and many commented on the food being enjoyable and good. Residents on the residential unit explained that their needs and choices were met and although they enjoyed some of the activities many suggested that they would like more trips out. All residents looked well cared for but issues around dignity on one of the EMI units were questioned, as was the unpleasant smell on a corridor on the upstairs unit also. We witnessed that the staff seemed to be very busy and we didn’t see much interaction or very little between them and the residents on most units, other than the necessary care. Many residents also questioned how busy staff were and told us they sometimes had to wait for help.
Healthwatch Kirklees raised 4 recommendations in relation to activities, staffing and food choice.