Enter and view: Ashmount

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Summary of report content

Healthwatch Surrey undertook an enter and view visit to Ashmount on 24 February 2025.  They were asked to carry out this Enter and View visit by the learning disability management team at Surrey and Borders NHS Foundation Trust (SABP). As well as giving people an opportunity to share their views of Ashmount, with an independent body, SABP were also keen to find out whether people are aware of feedback mechanisms - an important way to ensure people with learning disabilities and their families have a say in how in services are run.

The report looks at:

  • The environment
  • Facilities
  • The care provided
  • Staff
  • Visiting healthcare professionals
  • Daily life
  • Food
  • Visiting and staying in touch with relatives
  • Feedback

The report has three recommendations including long term support, reasonable adjustments and tidying up the facilities.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
2
Age group
18 to 24 years
25 to 49 years
50 to 64 years
Gender
Men
Types of disabilities
Learning disability or difficulties
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