Enter and view: Ashington Grange Care Home

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Summary of report content

This is an enter and view report by Healthwatch Northumberland. Healthwatch representatives visited the Ashington Grange care home to assess care there.

  • We spoke to 16 individual residents and two relatives/friends using a set of questions to prompt people to describe good practice they had experienced or seen.
  • Healthwatch Representatives completed an observation sheet during the visit.
  • We received six survey responses from residents but did not receive any from relatives or friends 
    of people living in the home. 

There are recommendations in this report.

There are no follow up actions, but the provider has responded in relation to the overall report and some of the recommendations with actions/explanations.
 

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Parking and transport
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
24
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