Enter and view: Ashby House
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Healthwatch Milton Keynes undertook an announced enter and view visit to Ashby House Nursing Home on 22 May 2025. They spoke to 7 people.
The single-storey, purpose-built home sits at the end of a quiet cul-de-sac, with pleasant gardens and courtyard views enjoyed by many residents. The layout is simple and accessible, though smaller rooms make hoist use difficult, limiting time out of bed for some. Bedrooms include toilets but no ensuite showers; bathing facilities are shared. The décor is clean but dated, and dementia-friendly design elements are limited. Corridors show signs of wear, and while the building was warm and odour-free, some visitors found it overly heated.
Staff were generally well-regarded, with residents describing them as kind and respectful. However, there were concerns about personal care delays, especially for bedbound residents. Family members noted that care plans weren’t always followed regarding shower frequency.
Nurses are always available, and external support is brought in when needed. Dementia training is ongoing, and a specialist visits monthly.
Wellbeing services like nail care and massages are offered. Residents were encouraged to take part in games and music sessions, and individual engagement for those in their rooms had improved. Visiting is flexible, and family events help promote connection.
Dining was structured and positive in Bradwell and Dove Lane, with attentive staff and pleasant setups. Memory Lane was less formal, and some residents appeared to need more help than was available. Meals were well received, with noticeable improvements since the new chef started. Menus and dietary needs were clearly displayed, and snacks and drinks were readily available.
Bed baths were more common than showers, and some families raised concerns about toileting and hoist use in smaller rooms. Rooms reflected personal tastes but needed decorating.
The lack of interpreter provision for non-English speakers, especially during GP visits, was noted as a key area for improvement.