Enter and View: Ash Court Care Centre

This is an enter and view report published by Healthwatch Camden 24 January, 2017. During the visit Healthwatch representatives spoke to people, which included a mix of staff, residents and relatives. The visit was announced.

The exact date of the enter and view is not given, but the month is stated as October.

Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendations:

We felt that there is scope for a wider ranging and more proactive approach to gathering and acting on feedback and suggestions from residents and relatives. Potential methods could include, discussion groups, committees, 1:1s, comments boxes and surveys.

We would like to see a much fuller activities programme based on the tastes and preferences of residents and for each resident to have an individual activities care plan.

We said that the home seems to have reasonable links to community groups,but could consider increasing regular contact with local community groups and schools.

We would like to see the home ensure that all staff are aware of the process to report changes in residents’ needs.