Enter and view: Asda Opticians, Smallheath
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Healthwatch Birmingham undertook an unannounced enter and view visit to Asda Opticians, Smallheath on 12 June 2015.
At the time of the visit, the evidence is that Asda offers members of public a very convenient and accessible service. All three Enter and View reps agreed that Asda Opticians is well placed to encourage members to seek help with their eye care – particularly those who do not normally engage with Opticians. It offers customers a good service and staff try their best to meet customer’s needs. Making the available appointments available at the store entrance is also a positive example of the Opticians trying to engage with as many people as possible.
The Small Heath branch is modern, clean and offers customers a large range of products and treatment options. The branch offers an affordable range of glasses and various money saving options. The branch is accessible and easy to get to via public transport. The member of staff that Healthwatch spoke to was approachable and friendly. They were engaging and keen to help with queries in a timely manner.
Healthwatch were satisfied that they got the help they needed. However they had reservations that staff had a thorough knowledge of products and treatment options.