Enter and view: Arthur Rank Hospice Charity

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Summary of report content

Healthwatch Cambridgeshire and Peterborough undertook an enter and view visit to the Cambridge Shelford Bottom Hospice, an Arthur Rank Hospice Charity on 13 March 2025. The objective for the Cambridge Shelford Bottom Hospice Enter and View was to evaluate the services from the perspective of patients and visitors. It also provided an independent assessment, complementing the Care Quality Commission’s (CQC) inspection results carried out December 2018.

This visit was requested by Arthur Rank Hospice Charity. They spoke to six people using the services, five people visiting inpatients, two staff and two volunteers. 

The Cambridge Shelford Bottom Hospice, an Arthur Rank Hospice Charity, is the only specialist palliative care inpatient unit in Cambridge. They provide care and support for people who are living with life-limiting conditions, as well as supporting their families.

The report looks at:

  • the building and facilities
  • Accessibility
  • Privacy
  • Food
  • Staff experience
  • Patient and family experience

The report contains a number of recommendations about signage, information provision, integrated care, accessibility, lifestyle and dementia friendly initiatives.

 

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General details

Local Healthwatch
Healthwatch Cambridgeshire
Healthwatch Peterborough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Palliative/end of life care
Name of service provider
Cambridge Shelford Bottom Hospice, an Arthur Rank Hospice Charity

Details of people who shared their views

Number of people who shared their views
15
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