Enter and View: Arnold House

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Summary of report content

Healthwatch Greenwich are carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.

Arnold House is a two-storey, purpose-built care home located in a busy area of Greenwich. It is close to Queen Elizabeth Hospital and is near public transport, shops, and other amenities. The home can accommodate 20 residents and is divided into four interconnected flats. Residents enjoy a large garden, and the home frequently hosts barbeques and parties. Arnold House offers a variety of activities, and during our visit, Healthwatch observed warm and caring relationships between staff and residents, a feeling echoed by the family members we interviewed. The care home keeps families updated through phone calls and emails, and they are welcome to visit at any time. While most feedback on communication was positive, some family members wanted more personalised updates about their loved one’s wellbeing. Overall, families and residents appear happy, and the care home has a homely atmosphere.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Health inequality
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Choice Support

Details of people who shared their views

Number of people who shared their views
10
Types of disabilities
Learning disability or difficulties
Does this report feature carers?
Yes
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