Enter and view: Arlesey Medical Centre, Central Bedfordshire
Download (PDF 420.34 KB)Summary of report content
Healthwatch Central Bedfordshire produced this Enter and view report following a visit to Arlesey Medical Centre on 4th August 2015. The visit formed part of a series of visits with the following aims:
- to engage with patients of GP Practices and understand how dignity is being respected
- identify examples of good working practice
- observe patients engaging with staff (clinical and non-clinical), and their surroundings.
HWCB made the following recommendations:
HWCB recommends that all interior paintwork be redecorated or ‘spring-cleaned’ to present a welcoming environment for patients. HWCB further recommends that a survey of patients be undertaken to assess the need for evening appointments. HWCB would also recommend that the Practice consider a more proactive promotion of the PPG to raise awareness of its existence and to attract new members to the group. Finally, Healthwatch Central Bedfordshire recommends that this report is shared with the patients and staff (clinical and non-clinical) of the Practice and to advise that if they should wish to contribute any additional comments about the report, to contact Healthwatch Central Bedfordshire direct.
Service Provider response
Thank you for sending the above report. We believe that the report represents a fair and accurate assessment of the Practice and acknowledge the recommendations made by the visiting team. The report and findings will be discussed with our PPG at the next scheduled meeting. We will also publish the report on our website and Facebook page and seek feedback.