Enter and view: Arden House Care Home

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Summary of report content

Healthwatch Warwickshire conducted an unannounced Enter & View visit to Arden House Care Home on June 11th 2024.

Arden House offers residential care for adults over 65 with dementia, mental health conditions, physical disabilities, and sensory impairments. It does not provide nursing care. During the day of the visit the lift was out of order. Healthwatch Warwickshire spoke to 11 people in the care home: 5 residents and 6 staff members in detail.

Residents and staff provided positive feedback, highlighting the supportive and professional environment. Residents appreciated the care and homely atmosphere, though some expressed a desire for more outings. Staff valued the training and support provided by the management, emphasising the team-oriented and family-like environment.

Overall, Arden House Care Home demonstrates a strong commitment to providing high-quality care through comprehensive staff training, resident engagement, and continuous improvement efforts.

There were no recommendations made following this visit.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Arden House

Details of people who shared their views

Number of people who shared their views
11
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