Enter and view: Arden-Court, Salford
Download (PDF 1.2 MB)Summary of report content
3 representatives from HWS visited the home owned by Bloom Care Ltd as an announced visit. This is a Care Home with Nursing, registered for a maximum of 47 Service Users aged 60+. Interviews were conducted with 8 members of staff and 6 residents were approached. Topics such as Quality of Care, Safety, Dignity, Respecting and Acknowledging the Resident’s and families’ wishes and Staff Training were explored.
Registered Care Categories: Dementia, Mental Health Condition, Old Age and Physical Disability
Specialist Care Categories: Cancer Care, Cerebral Palsy, Colitis & Crohn's Disease, Down Syndrome, Epilepsy, Head/Brain Injury, Hearing Impairment, Huntington's Disease, Motor Neurone Disease, Multiple Sclerosis, Muscular Dystrophy, Neuropathic, Orthopaedic, Parkinson's Disease, Speech Impairment, Stroke and Visual Impairment.
Facilities & Services: Palliative Care, Respite Care, Convalescent Care, Own GP if required, Own Furniture if required, Pets by arrangement, Close to Local shops, Access to Public Transport, Lift, Wheelchair access, Gardens for residents and Television point in own room.
Key findings:
• A recent change in management with a positive attitude of staff members.
• Wide range of activities for residents to get involved in but participation limited due to physical difficulties
• Clear communication between the manager and the care staff each day.
• Nursing care for most residents and staff involve them in making decisions on their daily life
Recommendations:
• Staff refresher training to include dignity and respect with reference to knocking before entering a resident’s bedroom.
• To consider providing more options of ‘days out’ for those residents who would like to take part.
• Clarity for staff’s understanding of the function and frequency of the residents & family meetings. Staff to be encouraged to promote this to residents & family.
• Evaluate maintenance procedure to avoid delays in equipment being repaired or replaced at a local level.
Service Provider Response:
• All Staff have completed a dignity training course and have been reminded of the importance of knocking before entering a resident’s bedroom.
• Many residents require large bespoke wheelchairs that are difficult to use outside. The home to arrange more outside activities, such as BBQs and gardening.
• Display family and resident’s meetings clearly to avoid confusion with staff.
• Maintenance department made aware of issues with replacements and repairs.