Enter and view: Archway Pharmacy
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Healthwatch Rotherham undertook an enter and view visit to Archway Pharmacy on 30 January 2026. They spoke to 23 people.
Most patients and staff described positive experiences, with many rating the service as helpful and respectful. The pharmacy environment is generally accessible, but there are concerns about cleanliness, clutter, and the visibility of important information such as complaints procedures and opening times.
The external/rear collection area raised significant concerns about dignity, safety, and equality, particularly for patients collecting controlled medicines or using the needle exchange service.
Communication is good for many, especially through text messages, but some patients reported inconsistent updates about prescriptions and felt they had to chase information.
Awareness of how to give feedback, use interpreter services, and dispose of medication safely was mixed, with some patients unsure about available options. Staff reported satisfaction with their roles but highlighted the need for clearer policy awareness and more consistent access to interpreter services.
Recommendations focus on improving accessibility, cleanliness, supervision of controlled medicines, communication, policy awareness, and equality. Addressing these areas will help ensure all patients receive safe, respectful, and inclusive care.