Enter and view: Anglesea Heights
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Healthwatch Suffolk undertook an enter and view visit to Anglesea Heights on 18 November 2016.
The Manager has been in post since April 2016, she was previously the Deputy Manager. This change in management appears to have had a positive effect on most staff.
There are now three houses within Angelsea Heights as Bourne House was closed and the residents were transferred to the other houses. No care staff were made redundant when Bourne House closed which has meant the other three houses are over the required number of care staff in relation to residents.
Active steps are being taken to increase the permanent staffing level of nurses and senior carers. Anglesea Heights are now linked with a new recruitment agency to cover vacant nursing posts which has meant more consistency in agency staff at the home. The agency supply nurses with knowledge of the local health economy.
Agency staff are pre-booked through until December. Agency staff have one day’s induction prior to starting a shift. The agency carries out competency supervision on site.
A formal Induction programme is in place and on-going training and development opportunities are available. Eight members of staff have started NVQ3. Training needs analysis has been conducted by BUPA Suffolk Homes and quarterly training plans are in place to address identified needs. Extra training has been covered in induction of new staff and across the workforce.
The E&V team saw evidence of good practice and positive relationships between staff and residents throughout the visit. For example, BUPA staff have been empowered to stop external healthcare professional’s delivering interventions before 11am and during meal times.