Enter and view: The Angela Grace Care Centre

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Summary of report content

Healthwatch Northamptonshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Northamptonshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Northamptonshire visited Angela Grace Care Centre on 29 June 2015.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation.

Following the visit Healthwatch Northamptonshire recommended increasing the number of car parking spaces would help visitors and staff. The possibility of renting some space near by, such as at the Cheyne Walk Club, could be investigated. The home may want to look into appointing more male staff to maintain a good balance. The home could encourage staff members to sign up as ‘Dignity Champions’ 1 and ‘Dementia Friends’2 and ‘Dementia Champions’ to ensure continuation of the compassionate and person-centred care we heard about.

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General details

Local Healthwatch
Healthwatch Northamptonshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Parking and transport
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
A.G.E. Nursing Homes Ltd

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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