Enter and view: Alice Grange Care Home

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Summary of report content

Healthwatch Suffolk undertook an enter and view visit to Alice Grange Care Home on 5 August and 4 September 2016. They spoke to 7 people.

The Enter & View team considered that there was little of a homely atmosphere at Alice Grange, that it can best be described as impersonal in character. However, the building is bright, calm and peaceful. Relatives and visitors come and go as they wish with no set visiting times. Care staff are committed to deliver quality care provision and are enthusiastic about their work.

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General details

Local Healthwatch
Healthwatch Suffolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
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