Enter and View: Alexandra Mill, Crewe

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Summary of report content

Healthwatch Cheshire East undertook an announced enter and view to Alexandra Mill on 22 April 2024.  They spoke to 5 people.

The report looks at:

  • The building and internal and external environment
  • Treatment and care
  • Privacy, dignity and respect
  • Interaction with staff
  • Connection with friends and family
  • Activities
  • Person centred experience
  • Food and drink
  • Care home best practice initiatives

The report has six recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
5
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