Enter and view: Aldridge Court Nursing Home

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Walsall visited Aldridge Court Nursing Home on 29/08/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the feedback overall at the time of their visit the feedback received was mostly positive and the staff are striving to provide a high standard of care. Residents seem happy and well cared for and staff seem to be adequately trained and motivated to carry out their roles. Facilities are clean and comfortable and food standards are very good. Given the extensive infrastructure there are undoubtedly financial pressures in maintaining the environment. Notwithstanding this, consideration should be given to raising the sensory experience for residents in a joined up way throughout the home.

The recommendations within the report state to consider garden design to facilitate more user friendly and safer environment for residents and visitors. Review provision of activities to ensure sensory stimulation for residents. Replace soft furnishings as part of refurbishment plans. Ensure all Fire Exits are always kept unblocked. Review food trolley storage.