Enter and view: Albion Health Centre

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Summary of report content

Healthwatch Tower Hamlets undertook an Enter and View visit to Albion Health Centre on 10 May 2023 due to issues of concern raised in feedback about service access, treatment issues and staff attitudes.  They spoke to 6 staff and 17 patients.

The report looks at:

  • The building, including accessibility
  • appointment booking
  • Registration
  • Consultation
  • Staffing

The report contains detailed recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Public consultation and engagement
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
23
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