Enter and view: Albermarle Rest Home
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Healthwatch Warwickshire conducted an announced Enter and View visit to Albemarle Rest Home on 16th April 2014, to get feedback from the residents, families and carers about the home and learn how dignity in care is achieved. They also had some discussion about end of life care.
Albermale Rest Home, a small privately owned home, had 22 residents on the day of the visit. The home had a beautiful conservatory and lovely gardens.
The Healthwatch team found it to be a very homely atmosphere with lots of activities planned and a pleasant attitude between staff and residents. Residents commented that they found it to be “comfortable” and “lovely here.”
The home has links with local churches, doctors and nurses, and the residents were frequently visited by their relative. The care is person centred and reflects each person’s individual needs. The team discussed the home's policy for end of life care, which they agreed was a very sensitive subject. Residents wish to stay at the home rather than go into hospital. The ethos of the home is to only send a resident into hospital if it cannot be avoided. Several residents had been distressed and their condition had deteriorated by their hospital experience
particularly being discharged from hospital very late at night.
Relatives felt their loved ones were “safely looked after" and they had made the "right" choice of care for them. The food served was "good" with residents' choices and diets well catered for. The home’s kitchen had achieved the highest grading in hygiene from the FSA.
The healthwatch team made only one recommendation which was to have the external notice board repaired. There is no response from the provider.