Enter and view: Adult Mental Health Team City

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to the Adult Mental Health Team City on 5 December 2019.   They heard from one patient and four members of staff.

From observation, staff and patient relationships appeared good. High workload and increasing complexity of patient needs is impacting staff wellbeing and turnover.  The system is under so much pressure that is isn’t always possible to ensure that care is always person-centred.

An outdated IT system is preventing staff from completing work in a timely manner. Regulations around the use of agency / locum staff is not always in the best interests of the patients and the permanent team.

There were 3 recommendations.  No response from the provider was included in the report.

 

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General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
Oxford Health NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
5
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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